Coastal Hospitality Group
Front desk, housekeeping, and management teams were communicating through disconnected group chats and phone calls. We unified six properties inside Microsoft Teams.
Front desk, housekeeping, and management teams across six properties were communicating through a patchwork of personal group chats, walkie-talkies, and phone calls. A guest request could bounce between three group chats before reaching housekeeping, shift handoffs relied on whoever remembered to call the next person, and corporate had no consistent way to reach staff across properties at once.
If this sounds like your environment, the first conversation is free and takes 15 minutes.
We unified all property operations inside Microsoft Teams with Bookings integration and shift-based channels, giving every property the same structure and corporate one channel to reach everyone at once.
Deployed a standard Teams structure — front desk, housekeeping, maintenance, management — to all six properties on the same template.
Replaced ad hoc group chats with channels scoped to each shift, so handoffs are a pinned message, not a phone call.
Connected Microsoft Bookings to housekeeping's Teams channel so room-turnover requests appear automatically.
Ran short in-person training at each property so staff were comfortable on Teams from week one, not month three.
We'd scope the same kind of engagement for your business, with timelines and effort against each stage.
Six properties used to mean six different ways of doing things. Now a manager can cover a shift at a property they've never worked and know exactly where to look.
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Book a free 15-minute call. We'll tell you honestly how much of what we did for Coastal Hospitality Group would apply to your setup.